FAQs

Delivery – Where to and how much?

Non-perishables are happily delivered Australia-wide.

$12.00 flat rate for parcels up to 10kg*

*Quotes supplied for heavier parcels

$5 Delivery in Inverell NSW - within 5kms.

Will There Be Delivery Delays?

Items in stock can be packaged up and posted after payment has been confirmed. If there are any items that need to be ordered in, we will contact you to work out if the order can be delayed until everything is together and paid for.

Delivery times will be extended if items requested need to be ordered in. We will email you with expected delay times. If you do not want delays it is suggested that you only order those items that are already in stock.*

*Stock levels are 'live' and reflect what is available in both the online and physical shop at that moment in time - though inventory levels can sometimes be incorrect due to human error. We apologise in advance if this situation does arise, but they are checked and corrected constantly.

Why Can't I Order the Quantity I Want Sometimes?

This e-commerce site is essentially in a Beta phase of development and is yet to show actual stock levels to the customer. So what the online shop does is simply not allow you to order beyond what is actually there. For example, you might order 4 x item A, but your order list only shows 2 x item A - this simply means there were not 4 available at the time, only 2.

Why Do I Have to Request Certain Items?

When an item is out of stock a 'Request' button appears across it. By clicking on the button, you can email the shop directly and make a request for the item/s to be brought in.

The 'Request' system is particularly helpful to locals wanting to ensure certain fresh fruit and vegetables (from United or United Organics) are ordered in each week. Requests put through by lunchtime Monday arrive in store Wednesday.*

*While items listed as 'requests' are available at the time of posting them online each week, the Brisbane markets change daily without notice, and may run out of stock in the meantime.

Do I have to Email All My Requests Separately?

Unfortunately at this point in the development of this site, a separate email opens up each time you request an item. Please feel free to simply list all the items you would like to request in the one email for convenience.

Can't I Pay By Card?

Unfortunately we have not been able to set up EFTPOS facilities on this online shop to date - though we are working through that, and hope to have that working in the near future. If you do wish to pay by card in the meantime, let us know and we can take your card details over the phone and send your items through after payment confirmation. Otherwise you can direct deposit using the Bank BSB and Account Number provided at the top of the invoice.

Locals are welcome to come and pick up from the shop at 21 Otho St, INVERELL NSW 2360 and pay by card, cash or cheque.

Is something wrong with my produce?

In general, the organic market has a wider tolerance to cosmetic defects in fruit and vegetables because:

1) such variations do not affect the eating quality of the produce; and

2) organic producers do not use toxic or synthetic chemistry that can be used by conventional growers to suppress some of these defects.

This tolerance also limits excessive cost and waste involved with discarding edible food, and limits excessive food miles. In all, organic growers are supported in their endeavour to farm high quality nutritional food on environmentally diverse landscapes locally.

Supermarkets offer picture- perfect produce by pressuring farmers to:

1) apply synthetic fertilisers and prophylactic sprays (ie, just in case); and

2) discard all edible produce that does not meet their narrow criteria; and as a last resort

3) turn to other farmers to supply, often adding additional food miles by going further afield, even internationally.

In all, conventional growers are at the mercy of a ruthless market that has little regard for them, the environment, and most alarming, the nutritional quality of the produce they stock.

But we at Funki Munki are also aware that not all blemishes are skin deep; and while we do try, we do not always notice and discard damaged items before they reach your basket. If you feel there is a problem, please let us know within 24 hours so that we can organise either a replacement or refund. It also allows us to send your feedback through to the suppliers so that they can respond and improve their business.

If you feel there is a problem with any non-perishable/packaged item, we will organise to have that item returned for assessment with the supplier, and then organise a refund.

Can I ask advice on using any of the products?

Our knowledge on many health and nutrition related products is extensive though limited in its depth. But having spent well over a decade advising farmers and gardeners on biological approaches to their soils and plants - we can certainly make some helpful suggestions in that field. Feel free to contact us with any queries and we will do our best to assist.

In the meantime, we welcome feedback as it does help us build a picture of those products and practices that do seem to have a positive effect on the user, animals, plants and/or the environment in general.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​